Accessibility

Accessibility

Our priority is to offer our customers the best service, making their daily lives easier and helping to achieve dreams. That’s why transformation is part of our daily lives. We always seek to provide clear information, such as the financial citizenship page, which, in an educational way, promotes and facilitates understanding about education and financial autonomy.

For us, accessibility is synonymous with respect and inclusion, it is part of Bradesco’s DNA and, as a result, it presents important deliveries, such as:

Client Service in Brazilian Sign Language

For deaf and hard of hearing customers, we have created a channel for them to send compliments, suggestions, complaints and request the cancellation of products and services. All this via video call with sign language interpreters, providing greater convenience and accessibility for Bradesco customers. Find out more at: https://banco.bradesco/html/classic/atendimento/libras/index.shtm

Digital Channels

Each customer has their own needs and preferences. To meet them, the experience needs to be adapted and shaped, bringing more personalization to our channels. That’s why we always conduct surveys and listen to customer feedback to deliver the best usability to everyone.

The client can also use facilitators such as BIA, our artificial intelligence that acts as a concierge on a daily basis.

All of our accessibility solutions are available free of charge. Here are some of them:

  • Monthly consolidated statement, template for completion of checks and card-holder in Braille/enlarged font
  • Safety device that generates and verbalizes numeric passwords
  • Translation feature in libras (Brazilian Sign Language) on the banco.bradesco website
  • ATM with screen reader software, tactile markings and translation in libras (Brazilian Sign Language)
  • Architectural accessibility in branches

Discover some of the actions we carry out:

Fidelize Project

During the account opening process, we offer personalized and accessible service according to the customer’s needs and preferences.

Qualification and internal engagement

To better serve our clients, all Bradesco employees take part in a number of training sessions on the Organization’s platforms, understanding that inclusion and accessibility are fundamental themes in the process of training professionals.