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Other Channels

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The constant investments in infrastructure, information technology and human resources, which are considered indispensable pillars in the banking industry, allow Bradesco to constantly update its branch network, offering a broader range of services in varied media. The expansion and development of service channels generate productivity gains and bring comfort and safety to clients.

Bradesco’s mobile phone presence has been growing exponentially. Through apps, for individual and corporate customers, we offer payment transactions and transfers, statements, loans and many other convenient services. Customers accessing their accounts through mobile phones are not charged, thanks to an agreement between Bradesco and Brazil’s main mobile phone operators (for more information, go to bradesco.com.br/acessogratis).

We have the largest and most complete set of solutions of the Market with more than 180 types of transactions and apps for iOS (iPhone), Android, Windows Phone, Blackberry and tablets iOS (iPad), as well as an exclusive access environment for devices using the WAP technology.

2Q16 Highlights

-?Launch of new Bradesco Apps, Bradesco Exclusive and Bradesco Prime for iOS and Android operating systems. These new versions have fully redesigned layouts to ensure better usability and add new features, including smart payment and new services such as Consultation of Credit Card Limits, Credit Card Payment, Investments and Capitalization Bonds;

-?Launch of the new Bradesco Financiamentos App – with the new app, customers can access their contract information, including Loan Statements, Copies of Bank Slips, Early Settlement, Write-off of Encumbrances, among others;

-?New version of the Bradesco Net Empresa Celular App (iOS/Android) to enable the use of both security and digital keys (Touch ID/FingerPrint) to access the account;

-?DDA available for consultations and bill payments; it also allows customers to request and/ or activate checkbooks through the Bradesco Net Empresa Celular App.

In the Electronic Service, we offer a sophisticated Voice Command System whereby clients simply pronounce words to achieve their purpose without the need to listen to several service options and then type in their choice in order to access the desired service. Clients can also request services and go directly to the selected option.

In the Customized Service, clients can count on our Financial Experts and Digital Convergence Agents, specialized in Relationship and Business, 24 hours a day, 7 days a week

The ATM Network offers customer convenience, promotes the migration of services and transactions from the Branch environment and enables the sale of Bank products. Its main challenge is to become consolidated as a business channel.

In addition, Bradesco customers with a checking or savings account debit card, can make use of 31,761 active machines in the Bank’s Own Network and 19,075 machines in the Banco24Horas Network to make withdrawals, check balances, print statements, take out loans, and transfer money between accounts, among other services.

We have one of the world’s most advanced security technologies: the biometric scanning system, which identifies customers and authenticates ATM transactions through an invisible light sensor that captures the image of the vascular patterns of an individual's palm. The biometric system is available in all Own Network and Banco24Horas Network ATMs.

The Bradesco Portal has a conjunction of institutional sites (providing information on the Bradesco Organization, guidance on security, disclosure of social and environmental initiatives and specific publications for investors, among others) and transactional sites (enabling customers to carry out banking transactions). The institutional sites have a new structure in which the information and products/services have been reorganized, the content simplified and the language adapted for digital means.


 

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